The last day of our Utah trip the steps would not come out. It would move a little and get stuck. I removed the camper to see if there was anything I could do myself.
There was nothing stuck in there but I did see this gouge in the side track. A bolt had vibrated loose and was jamming into the track. I could not get the steps out to tighten the bolt. I had one last thought before taking it back to XP.
I slid the steps out what little I could and drilled a hole to get the allen key in from the outside.
Now with the bolt tight I can take the steps out and add some thread locker to the bolts. Happy day! Hope this helps others.